1. Warranty period: 1 year for device or player, 3 months for accessory.
2. During warranty period, we will provide free software support, eg. Corresponding software, upgrade training etc
3. During warranty period, if customer has ability to repair, we will provide spare parts to customer for free after we get detailed defective report from customer.
4. For guaranteed products, if customer wants to send them back for repair, customer has to contact us first to get authorization. We will tell the correct address for return delivery. a) defective rate <5%, customer has to bear the return freight and Benton will pay the shipping cost after repaired. b) defective rate>5%, Benton will bear return and re-shipping cost. Customer has to pay sending charge for us and Benton will refund in future.
5. For used/return products, Benton will focus on device& button function. If customer wants us to renovate the products, cost is extra like plastic casing etc. For item 3&4, it doesn’t include any personal damage.
6. We will provide 1% spare parts like screen, touch panel, battery, casing, speaker, etc if order is over 1000 pieces/model and price is based on latest quotation. This term doesn’t include any discount, promotion products.
We provide professional shipping services, which include:
1. We provide fast shipping in 3 to 5 days for sample order, Mass production delivered in 15 to 20 days; 2. Professional packaging with seal stickers and fragile stickers; 3. Email Reference number and Tracking number in 24 hours once the goods is shipped
4. Follow up communication until the goods have been delivered 5. Email Customer feedback questionnaire for future quality and serves improvement. We offer as many shipping options as possible, including DHL, UPS, TNT, Fedex and EMS.
Payment & Shipping
We accept payment via TT (Bank transfer), Western Union, and PayPal.
We only accept bank transfer for large orders. For small order, you can pay via Western union or PayPal. Our PayPal account is US verified, thus you as the buyer are protected.
We offer as many shipping options as possible, including DHL, UPS, TNT, FedEx and EMS, etc.
If you want to know more about us, Please feel free to contact with me.
Your inquiry related to our product & price will be replied within 24hours
Well-trained & experienced staff are to answer all your inquiries in English of course.
Working time: 9:00am ~6:00pm, Monday to Saturday(UTC+8).
OEM & ODM projects are highly welcomed. We have professional team here to help you.
Welcome to contact us for more details,thanks for your attention,have a nice day!